Troubleshoot Sticky Add to Cart

Use this checklist when Sticky Add to Cart does not appear or does not behave as expected.

Check product eligibilityCopy link to Check product eligibility

• Confirm the product is in stock and purchasable.
• Confirm the page uses a supported classic WooCommerce product form and hook.
• Remember that the beta block-based Add to Cart + Options form is not supported.

Check the scroll triggerCopy link to Check the scroll trigger

The bar appears after the original add-to-cart control has scrolled out of view. Test on a product page with enough content to move that control out of the viewport.

Check theme and optimisation interactionsCopy link to Check theme and optimisation interactions

• Clear relevant page, object and browser caches.
• Temporarily review JavaScript minification or delay settings if the bar fails after optimisation changes.
• Check whether a fixed header, chat control or another fixed overlay is covering the bar, then adjust the available offset or layout settings.

Prepare a support requestCopy link to Prepare a support request

If the issue continues, record the product URL, product type, theme, active optimisation tools, the screen size used for testing and the steps needed to reproduce the behaviour. Do not include passwords, licence keys or customer data.